How. Does. This. Keep. Happening.
What you need to know A report indicates that Facebook was paying third parties to transcribe Messenger audio conversations. The conversations were anonymous and often “vulgar.” Facebook says it has since stopped this human review process.
Were you sitting there to yourself and thinking, “Gee, it’s been too long since Facebook screwed up?” Me neither, but that’s exactly what’s happened. Again. According to a report from Bloomberg, Facebook has been paying hundreds of third-party contractors to listen to and transcribe audio conversations from Facebook Messenger.
This news came to light on August 13, with the report saying:
The work has rattled the contract employees, who are not told where the audio was recorded or how it was obtained — only to transcribe it, said the people, who requested anonymity for fear of losing their jobs. They’re hearing Facebook users’ conversations, sometimes with vulgar content, but do not know why Facebook needs them transcribed, the people said.
Facebook claims that it has since stopped this transcription process and “will no longer do so.”
In a statement, the company said:
Much like Apple and Google, we paused human review of audio more than
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